Our Privacy Policy

Protecting your privacy is important to Ageing At Home Media. This Policy explains how Ageing At Home Media collects, uses, and discloses the personal information you may provide (as described below) while using ageingathome.ca  and any other web sites operated by Ageing At Home Media, including any surveys, tools, apps, forums, event and course registration pages, contest entries, and/or donations (the “Web Sites“), as well as the electronic publications, newsletter, and announcements you have access to on the Web Sites (“Electronic Communications“). By using the Web Sites, you consent to the collection, use, and disclosure of your personal information in accordance with this Policy. If you do not agree with this Policy, please leave the site now.

Information Automatically Collected

Non-Identifying Information – The Web Sites may automatically collect certain non-identifying information regarding users of the Web Sites, such as the IP address of your computer, the IP address of your Internet service provider, the date and time you access the Web Sites, the Internet address of the website from which you linked directly to the Web Sites, the operating system you are using, the sections of the Web Sites you visit, the pages of the Web Sites read and images viewed, the materials you post to or download from the Web Sites, and account information or user content from which we have removed personal information. This non-identifying information is used for the operation of our web services, to maintain quality of the services, to provide general statistics regarding use of our web services and to undertake and publish research.

We make no attempt to link this information with the identity of individuals visiting our Web Sites. We may, however, review service logs for security purposes, for example to detect intrusions into our network. The possibility therefore exists that service log data, which contains visitors’ IP addresses, could in instances of criminal malfeasance (for example) be used to trace and identify individuals. In such instances, raw data logs would be shared with the appropriate investigative bodies authorized to investigate such breaches of security. Your non-identifying information may be permanently archived for future use.

Cookies – The Web Sites may use “cookies”, a technology that installs information on a website user’s computer to permit the website to recognize future visits using that computer. Cookies enhance the convenience and use of a website. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Web Sites and your ability to access certain features of the Web Sites.

Personal Information You Specifically Provide to the Web Sites

Your Personal Information – During your use of the Web Sites, you may be asked to voluntarily provide certain personal information, including, but not limited to your:

  • name and email address and country/province/territory in which you live to register you for mailing lists or surveys or user accounts and to authenticate you when you sign in;
  • credit card and address where you are making a donation to Ageing At Home Media or purchasing an item from the Web Sites; and
  • information about your experience when using our tools for self-assessment purposes.

User Account Information – Some of our surveys, tools, apps, forums, events, contests, courses and services require you to register by creating a user account. We also require you to pick a user name which we use to identify you in our systems and which will appear beside any comments you post. Your comments and user name may be visible to other users where sharing functionality exists.

Mailing List and Surveys – Our mailing list and our surveys are serviced by Mailchimp.  More information about our service provider can be found here. (See Privacy Statement Mailchimp)

Use of Your Personal Information – Ageing At Home Media may use your personal information to contact and correspond with you including to:

  • manage our relationship with you and provide you with customer service;
  • manage our business and operations;
  • respond to your inquiries;
  • facilitate and process your registration for certain courses, events and services;
  • grant access to certain special features or areas of the Web Sites, where you have applied for access to or have posted information to those special features;
  • track communications with you;
  • provide you with a customized interactive experience;
  • send support emails;
  • send you aging related information;
  • help Ageing At Home Media develop new services, surveys, tools, apps, forums, events, contests, courses or website features that meet your needs;
  • improve the Web Sites;
  • provide you with the Electronic Communications you request; and
  • as otherwise permitted or required by law.

Ageing At Home Media employees, agents and service providers are subject to role-based access only. They use personal information securely and only for authorized purposes within the scope of their roles at Ageing At Home Media.

Electronic Communications from Ageing At Home Media – At any time you may unsubscribe or ask Ageing At Home Media to stop sending you Electronic Communications and other information by contacting hello@ageingathome.ca. Please allow two to three business days for the cancellation to take effect.

Disclosure of Your Personal Information – Ageing At Home Media may disclose your personal information to:

  • a government institution that has asserted its lawful authority to obtain the information or where Ageing At Home Media has reasonable grounds to believe the information could be useful in the investigation of unlawful activity:
  • comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information;
  • protect the rights and property of Ageing At Home Media; or
  • otherwise as permitted or required by law.

If Ageing At Home Media is involved in a merger or other reorganization, Ageing At Home Media may also disclose your personal information to the resulting organization or individual.

Disclosure of Personal Information Provided to Forums – If you voluntarily submit or post any information, photographs or other content (“User Content”) to any Ageing At Home Media forums, social networking pages or sites (such as Twitter, Facebook, Instagram, Snapchat, LinkedIn), certain of your personal information may be automatically included in the posting, including without limitation, your user name and email address and this information may be collected and used by others. Ageing At Home Media has no control over and is not liable for the collection, use or disclosure of any posted User Content or your included personal information by users of the Web Sites, forums, social networking pages/sites. Any personal information posted, used or disclosed via Ageing At Home Media forum, social networking page or site is not subject to this Policy. You are responsible for ensuring the protection of any of your personal information that you post on Ageing At Home Media forum, social networking page or site. We recommend that you do not include your home address, job title, telephone number or other more sensitive personal information in any User Content, unless you are entirely satisfied that such information should be made public.

Storing and Securing Your Information – To help protect the confidentiality of your personal information, Ageing At Home Media employs security safeguards appropriate to the sensitivity of the information. Nevertheless, due to the nature of the Internet and Internet technologies, security and privacy risks cannot be eliminated and Ageing At Home Media cannot guarantee that your personal information will not be disclosed in ways not otherwise described in this Policy.

Retention of Information – Ageing At Home Media retains your personal information only as long as it is required for the purposes for which it was collected or as required by federal and provincial laws. Any personal information collected by Ageing At Home Media will be retained to assist us to meet our mandate and for business and legal purposes. Personal information we hold is secured stored and protected from loss, theft, unauthorized use, disclosure, modification or destruction.

Accessing Your Personal Information –   You may request access to your personal information and information about the collection, use and disclosure of that information by Ageing At Home Media by contacting hello@ageingathome.ca. You can help Ageing At Home Media maintain the accuracy of your information by notifying Ageing At Home Media of any changes to your personal information.

Withdrawal of Consent – Where we have asked for your consent, you may withdraw your consent to the collection, use and disclosure of personal information about you at any time. To do this, please contact hello@ageingathome.ca. Additionally, we routinely provide “opt out” or “unsubscribe” instructions on our Electronic Communications to provide for removal of your name from future transmissions.

Other Matters

Other Websites – The Web Sites may contain links to other websites or Internet resources, notably those belonging to our partners. When you click on one of those links you are contacting another website or Internet resource that may collect information about you voluntarily or through cookies or other technologies. Ageing At Home Media has no responsibility or liability for or control over those other websites or Internet resources or their collection, use and disclosure of your personal information.

Former Users – If you stop using the Web Sites and have not withdrawn your consent to the collection, use and disclosure of personal information about you in accordance with this Policy, Ageing At Home Media may continue to use and disclose your personal information in accordance with this Policy, as amended from time to time, and subject to compliance with the law.

Privacy Policy Changes – This Policy may be amended by Ageing At Home Media from time to time in Ageing At Home Media’s sole discretion and without any prior notice or liability to you or any other person. The collection, use and disclosure of your personal information by Ageing At Home Media will be governed by the version of this Policy in effect at that time. New versions of this Policy will be posted on the Web Sites. Your continued use of the Web Sites and receipt or request of any Electronic Communication subsequent to any changes to this Policy will signify that you consent to the collection, use and disclosure of your personal information in accordance with the changed Policy. Accordingly, when you use the Web Sites or receive or request any Electronic Communication, you should check the date of this Policy and review any changes since the last version. You should also bookmark this page and periodically review this Policy to ensure that you are familiar with the most current version.

Your Comments – If you have any comments or questions about this Policy or your personal information, please contact us by email at hello@ageingathome.ca.

Your Privacy Responsibilities

You play a critical role in protecting your privacy.

  1. You are responsible for:
  • deciding whether to enter User Content
  • providing accurate User Content
  • registering with an email address that is solely accessed by you
  • choosing a password that isn’t easily guessable and keeping it secret
  • changing your password immediately if you suspect any unauthorized use of your account or that someone knows your password
  • using your account securely e.g. logging-out each time you finish using the account if you use a shared computer or other device
  • securing the computer or other device you use to access an account e.g. password-protecting access to them
  • deciding whether and how much personal information to post or share via any forum, social networking page or site or any other website. When you access such websites, forums, or social networking pages or sites you are doing so at your own risk and are subject to any applicable terms and conditions of use, including any applicable privacy policies.
  1. You agree not to enter any personal information about another individual unless you first have that person’s express consent.

Ageing At Home Media is not liable for any loss or damage arising from your failure to comply with your responsibilities.

Website Disclaimer

Information shared, published, or distributed by Ageing At Home Media on this or other websites is for general information purposes only. It is not medical or clinical advice and does not represent any expert recommendation. The opinions do not necessarily represent the views of Ageing At Home Media. For specific information and advice, please consult your personal physician, lawyer or other professional service provider.

Health care, government policy or other information changes quickly. We do not guarantee that the content of our websites is accurate, complete or up-to-date. We assume no responsibility for errors or omissions in the content. Our content may be changed without notice to you.

Ageing At Home Media does not approve, endorse or recommend any specific commercial or non-commercial product or service, but provides information to assist individuals in making their own decisions. Any reference to a commercial or non-commercial product, process, service or company is for general information purposes only and is not an endorsement or recommendation by Ageing At Home Media. Ageing At Home Media assumes no liability whatsoever for the use or contents of any product, referral, or service mentioned.

Ageing At Home Media is not responsible for the contents of any “offsite” Internet information referenced by or linked to Ageing At Home Media’s Internet site. The inclusion of any link does not imply endorsement by Ageing At Home Media of the site. Use of any such linked web site is at the user’s own risk.

Website Terms of Use

Please carefully read all of the following terms and conditions of this agreement (the Agreement) before using or accessing Ageing At Home Media website (ageingathome.ca). Accessing the Website is the equivalent of you signing and accepting this Agreement and indicates your acceptance of applicable terms and conditions and that you intend to be legally bound by them.

You agree to the following terms and conditions, as modified or amended by Ageing At Home Media from time to time. Each time you access the Website, you re-confirm your acceptance of this Agreement. If you do not agree to be bound by these terms, please exit now and discontinue your use of the website.

Copyright and Ownership

All materials published or otherwise accessible through the website including but not limited to articles, opinions, photographs, images, illustrations, information, content, reports, data, databases, graphics, interfaces, web pages, text, files, software, products, services, product names, company names, trade-marks, logos and trade names contained on the website (collectively referred to as the “Content”) and including the manner in which the Content is presented or appears and all information relating thereto are protected by copyright and are owned or controlled by Ageing At Home Media or used by Ageing At Home Media with permission. The compilation of all Content on the Website is the exclusive property of Ageing At Home Media. You agree to abide by all additional copyright notices and restrictions contained in any Content.

No Unlawful or Prohibited Use

You agree that you will not, without Ageing At Home Media’s prior written permission, use the Website or the Content for purposes other than your own personal non-commercial use and benefit. You may not frame the Website or the Content or any part thereof on any commercial or non-commercial internet website. You acquire absolutely no rights or licences to the Website or the Content other than the limited right to use the Website and the Content in accordance with this Agreement.

Certain words, phrases, names, designs or logos used on the Website may constitute the trade-marks or trade names of Ageing At Home Media or of third parties. Nothing contained on the Website should be construed as granting any licence or right to use any trade-marks or trade names displayed on the Website without the written permission of Ageing At Home Media or the written permission of the third party that may own them.

You agree that you will not use the Website for any purpose that is unlawful. Except as expressly provided in this Agreement, any reproduction, retransmission, distribution, sale, republication, modification, translation of or creation of derivative works based on the Website or the Content, in whole or in part, and any de-compilation, disassembly, reverse engineering or other exploitation of the Website, without prior written permission, is strictly prohibited.

Limitation of Liability


You are solely responsible for the retrieval and use of the Content.

Links Policy

The Website contain links to third-party websites, which are not under the control of Ageing At Home Media and are provided as a convenience and for your information only. Ageing At Home Media makes no representations whatsoever about any other website which you may access through the Website. When you access a non-Ageing At Home Media website through the Website, you do so at your own risk and acknowledge that Ageing At Home Media is not responsible for the accuracy or reliability of any information, data, opinions, advice, or statements made on these sites. A link to another website does not mean that Ageing At Home Media has endorsed, investigated or verified its content.

Governing Law

This Agreement is governed by the laws of Ontario and these laws apply to the use of the Website or the Content by you, notwithstanding your domicile, residency or physical location. The Website and the Content are intended for use only in jurisdictions where it may lawfully be offered for use.


Notwithstanding any of these terms and conditions, Ageing At Home Media reserves the right, without notice and in its sole discretion, to terminate your license to use the Website, and to block or prevent future access to and use of the Website if you violate any of the terms of this Agreement. Upon termination, the terms of this Agreement shall continue to apply.

Entire Agreement

This Agreement contains the entire agreement between the parties as pertaining to the subject matter of these terms and conditions and supersedes all prior agreements, understandings, representations, negotiations, and discussions, whether oral or written, of the parties. There are no warranties, representations or other agreements between the parties in connection with the subject matter of this Agreement except as specifically set forth in this Agreement.


If any term of this Agreement is held invalid, illegal or unenforceable, the remaining portions shall not be affected. The Agreement shall thereafter be construed as if such invalid, illegal or unenforceable provision were omitted.

Contacting Us

For more information about the use of the Website, please contact hello@ageingathome.ca

Retention Policy 

Any personal information collected by Ageing At Home Media will be retained to assist us to meet our mandate and for business and legal purposes, usually for seven (7) years. Personal information we hold is secured stored and protected from loss, theft, unauthorized use, disclosure, modification or destruction.   Should circumstances change or Ageing At Home Media cease to exist, personal information in our custody or control may be shared with a successor organization or individual aligned with our mission or may be otherwise securely destroyed.

Newsletter Disclaimer

As a subscriber to the e-mailing list of Ageing At Home Media, ageingathome.ca, you can stop receiving emails from us at any time by using the SafeUnsubscribe® link, found at the bottom of every email. Emails are serviced by Mailchimp. More information about Mailchimp can be found here.

Survey Disclaimer 

Surveys administered by Ageing At Home Media are used for collecting information to better serve caregivers through Ageing At Home Media, ageingathome.ca.  Surveys are serviced by SurveyMonkey.  More information about SurveyMonkey can be found here.


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